Druid Magazine

Author : Marc Stickdorn
Genre : Business & Economics
Publisher : "O'Reilly Media, Inc."
ISBN : 9781491927151
Type book : PDF, Epub, Kindle and Mobi
File Download : 569 page
DOWNLOAD PDF

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Author : Marc Stickdorn
Genre :
Publisher : O'Reilly Media
ISBN : 1492039594
Type book : PDF, Epub, Kindle and Mobi
File Download : 240 page
DOWNLOAD PDF

In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working. This book only contains the building blocks--the methods. It doesn't detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing.

Author : Marc Stickdorn
Genre : Creative ability in business
Publisher :
ISBN : OCLC:1103569505
Type book : PDF, Epub, Kindle and Mobi
File Download : 567 page
DOWNLOAD PDF

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Author : Marc Stickdorn
Genre : Human-computer interaction
Publisher :
ISBN : OCLC:1102389132
Type book : PDF, Epub, Kindle and Mobi
File Download : 0 page
DOWNLOAD PDF

In this book, you'll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of bricks does not make you an architect or even a bricklayer. Success in doing service design certainly requires a mastery of these methods. However, you must also be able to combine them into a process that fits the context and needs of your organization and guide people through this new way of working. This book only contains the building blocks-the methods. It doesn't detail how to assemble them into a cohesive design process or how to plan or manage it. Neither does it describe why people should invest in service design nor explain how to bring service design to life in your organization. For all of this (and more), please read This Is Service Design Doing.

Author : Marc Stickdorn
Genre : Data mining
Publisher :
ISBN : OCLC:1052565752
Type book : PDF, Epub, Kindle and Mobi
File Download : page
DOWNLOAD PDF

Author : Marc Stickdorn
Genre :
Publisher :
ISBN : OCLC:1195920356
Type book : PDF, Epub, Kindle and Mobi
File Download : page
DOWNLOAD PDF

In this edition of Meet the Expert with Marc Stickdorn, author of This Is Service Design Doing and This Is Service Design Methods , learn how to embed and scale service design in-house, use journey maps as a visual management tool for Agile organizations, and use service design to enhance employee experiences. Marc outlines 10 trends and recent developments in service design from around the world and shares tips on how to conduct service design with remote teams-particularly useful during the current global crisis. Recorded on July 22, 2020. See the original event page for resources for further learning or watch recordings of other past events . O'Reilly Meet the Expert explores emerging business and technology topics and ideas through a series of one-hour interactive events. You'll engage in a live conversation with experts, sharing your questions and ideas while hearing their unique perspectives, insights, fears, and predictions.

Author : Simon David Clatworthy
Genre : Business & Economics
Publisher : O'Reilly Media
ISBN : 9781492045748
Type book : PDF, Epub, Kindle and Mobi
File Download : 270 page
DOWNLOAD PDF

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization. Learn the five steps necessary to transform into an experience-centric organization Explore the underlying structure needed to design and deliver memorable experiences Understand how customers and clients experience products and services Develop experiential DNA as an extension of your brand DNA Be proactive by translating cultural trends into experiences

Author : Attila Bujdosó
Genre : Design
Publisher : Attila Bujdosó
ISBN : 9786150051918
Type book : PDF, Epub, Kindle and Mobi
File Download : 185 page
DOWNLOAD PDF

Why do people turn their homes into a restaurant for a day? Why do people volunteer for scientific or community projects without getting paid? How can one get people actively involved in social projects? Social Design Cookbook uncovers what it takes to organise successful and sustainable social initiatives. It features comprehensive case studies of a broad, international selection of social cooperative formats that have been successful in their local communities and have also been successfully replicated in other locations and contexts. By looking at an array of such practices, the authors have developed the Social Design Canvas, which can be used to analyse and design new forms of social collaboration and cooperation. Case studies: PECHAKUCHA NIGHT, RESTAURANT DAY, COMPLAINTS CHOIR, CRITICAL MASS, NATIONAL NOVEL WRITING MONTH, GALAXY ZOO, FORTEPAN, SUBJECTIVE ATLAS, FAB LAB, THE PORT HACKATHON, MUSEOMIX, THE LONG NIGHT OF MUSEUMS, USE-IT, DEMOCRACYOS, JÁRÓKELŐŐ,REESOUND, WIKIDATA, OPENSTREETMAP Download Social Design Canvas templates at socialdesigncookbook.com. This cookbook lives up to its name! You rarely find a book so accessible and hands-on, yet so beautifully designed. If you conduct projects that involve people you have to read this. — Jakob Schneider, co-author and designer of This is Service Design Thinking/Doing This book is loaded with tips, tricks and best practices. Start implementing them so you can experience how much power communities hold to induce great changes. — Péter Halácsy, co-founder at Prezi.com and CEO at Budapest School

Author : United States. Congress. House. Committee on Science and Astronautics
Genre :
Publisher :
ISBN : STANFORD:36105119651912
Type book : PDF, Epub, Kindle and Mobi
File Download : 1160 page
DOWNLOAD PDF

Author : Andy Polaine
Genre : Business & Economics
Publisher : Rosenfeld Media
ISBN : 9781933820613
Type book : PDF, Epub, Kindle and Mobi
File Download : 216 page
DOWNLOAD PDF

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.